Online Ticket Sales - Terms & Conditions 

Privacy Policy 

In order to receive or use some of this website's features, you may be asked to submit personal information, such as your name or e-mail address. Such services include Comments & Enquiries, Lost Property and subscribing to our e-mailing list. If requested, from time to time you may receive information from Rosso regarding our services and promotions. Any personal data submitted to this website is for use by Rosso only, and will never be passed on to third-party organisations.


Buying Tickets Online 

When buying tickets online you will be requested to submit personal information in additional to credit/debit card details. Credit card payment are processed using PayPal to ensure a high level of security. You do not need a PayPal account to make payment and information you submit will only be used for the transaction you have requested. We only store information about what you have purchased for our own use and we do not store any credit card details.


Online Purchases 

Products ordered before 1500hrs on Mondays to Fridays will be posted 1st class the same day. Orders received after 1500hrs on Mondays to Fridays and on Saturdays, Sundays and Public Holidays will be posted on the next working day.

Please allow at least 3 working days for delivery, although most items should arrive the next day. Travel tickets for durations of longer than 1 month will be posted Recorded Delivery, and will require a signature.

We cannot be held responsible for tickets delivered after the commencement date where applications have been made with less than three days notice (Mondays to Fridays).

We do not store credit card details nor do we share customer details with third parties.

Please ensure that you check the details on travel tickets upon receipt. Should anything be incorrect please contact us by telephone on 01706 390 520 or email to for further assistance.


Use of Tickets

All travel tickets sold online must be used in conjunction with a Travelclub Photocard for which membership must be applied for in advance. Your photocard number is required when ordering travel tickets online.


Lost Tickets

Your Ticket is an item of value and should be looked after as if it were cash. If your Ticket is lost or stolen you should report this to the police. Please then notify us immediately. A duplicate ticket may be issued at our discretion, however an administration charge of £20 will apply. No duplicates will be issued in respect of lost or stolen Tickets with a validity of one month or less. Any application for a duplicate ticket must be include a valid police crime number.

You are advised to ensure that, as an item of value, your Ticket is insured against loss or theft through your own household insurance policy. Even in those exceptional cases where it is deemed appropriate to replace a lost or stolen ticket, we will normally only allow one lost or stolen ticket duplicate issue in any 12 month period.

If your ticket is lost in the post, please notify us immediately and we will issue a duplicate ticket. We will refund your interim travel costs or ensure that a alternative ticket is issued. If your original ticket is then found it must be returned promptly to us.


Cancellation & Refund of tickets

If for whatever reason you need to cancel your ticket before the start date, you must contact us by telephone on 01706 390 520 or email to at the latest on the day before the ticket is due to start. You will then be required to return the ticket to us and providing we receive the ticket no longer than 3 working days later, we will then issue a full refund. We advise that you send the ticket back using a form of recorded delivery for security purposes.

Requests to cancel tickets after they have started will be considered individually and partial refunds may be made, dependant on the circumstances.


General Conditions

In addition to the above, tickets are issued in accordance with the company's general conditions of carriage, copies of which are available on request.